Privacy Policy

Privacy Policy

This Privacy Policy is intended to tell you how we use any information we collect about you (called “Personal Information”, explained below). If you still can’t find the information you need, you can email us at info@lemonstone.co.uk

The Privacy Policy applies to our website www.lemonstone.co.uk (the “website”) and will apply whether you access our website using a computer, mobile phone, tablet, TV, or other device.

For further information on our privacy practices: 

1. Who we are? 

We are Lemonstone Events Ltd, a company registered in England and Wales (12864680) and registered address at 1A Goodwyns Green, Alton, Hampshire, England, GU342NS. We operate the website with assistance from our hosts GoDaddy.co.uk.

2. What is Personal Information? 

A. Personal Information you provide directly

The website enables you to give us Personal Information directly.

When you communicate with Lemonstone Events

When you contact us or interact with us (including when making enquiries about our services) via email, telephone or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences. We may record and review your conversations with our customer support representatives (e.g. when you contact us by telephone), for training and complaints handling, and also to review any information you have provided in response to a voluntary customer survey(s). We will only review your conversations with us where we are permitted to do so by applicable laws and we will always tell you we are doing so.

B. Information about your use of the website

We may collect information about your use of our website, such as the time and duration of your use of the service, search query terms you enter through the website, technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products / services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, any phone number used to call our customer service number and any information stored in cookies.

We may also collect other information about your use of the website, such as the online applications you use, the websites you visit, and how you interact with content offered through our websites.

C. Personal Information from third party sources

We may receive Personal Information from third parties (i.e. other companies and service providers such as Campaign Monitor, Google Analytics and Google AdWords, for further details on this please see the following additional information:

Information from publicly available sources

We may receive Personal Information about you from publicly available sources, provided the receipt of such information is in accordance with applicable laws, which we may combine with other information we receive from or about you.

D. Other ways we may collect your Personal Information

We may collect your Personal Information in other ways, for further details on this please see the following additional information:

Social Media

Some Lemonstone Events social media accounts (such as Facebook, Instagram, Twitter and LinkedIn) have message boards, forums, bulletin boards, chat functionality, blogs, and similar features through which you can post information, messages, photographs and other materials. When you disclose any Personal Information through such websites we urge you to be careful as this may become public information and be available to visitors to our website and to the general public.

Subscriptions and newsletters

Where you subscribe to our promotional communications and newsletters we may collect Personal Information from you in order to enable us to provide this service to you. The Personal Information required will include your name, email address, telephone or mobile number and postcode. We will only provide such subscription services to you in accordance with applicable laws and where you have expressly requested us to do so.

When you upload Personal Information to the website or social media accounts

In addition to the above, we may collect such other Personal Information that you provide by uploading content (e.g. videos or photographs) onto our Websites or social media accounts. In such cases, the following Personal Information may be collected in order to publish the content on our website or online applications: your name, email address and any Personal Information in the content that you choose to upload (including videos and photographs, etc.). Where we collect such content we will only do so in accordance with applicable laws.

3. How do we use your information? 

We may use the Personal Information we collect for the following purposes:

I. Provide our services – to provide our services or any specific feature that you request, including to enable us to fulfil our obligations under any contract with you.

II. Surveys – to ask for your opinions or comments on our services and to conduct other surveys; III. Customised / Targeting Content – to provide customised content and make recommendations based on your past activities on our website. We may use Personal Information to more effectively target our services, content, recommendations, advertisements and communications;

III. Advertising – for advertising, such as providing customised advertisements and sponsored content and sending you promotional communications;

IV. Analysis Purposes – for assessment and analysis of our market, customers, products, devices and other services (including asking you for your opinions on our products and services and carrying out customer surveys)

V. Statistics – to create anonymous, aggregated statistics about the use of our Website. This anonymised data may be shared with third parties

VI. Service Improvement – to develop and improve new and existing Lemonstone Events services, recommendations, advertisements and other communications and learn more about your preference

VII. Customer Support Services – to deal with any support queries you may have (such as complaint handling)

VIII. Business Purposes – for business monitoring and internal record keeping;

IX. Legal Obligations – to comply with our legal obligations

X. Competitions and Promotions – to conduct prize draws, competitions and other promotions or offers, as permitted by law

XI. Training – for staff training and quality assurance purposes

XII. Updates – to communicate with you and send you notices about any material changes to our Privacy Policy, and, where permitted by you and applicable laws, marketing, sending you offers and promotions for our services.

The law allows us to use the Personal Information as set out above on the basis that we are acting in our “legitimate interests”.

Marketing communications

Lemonstone Events may use your Personal Information to provide you with newsletters and other communications by post, email, telephone and/or text message (SMS), only if you have provided your consent or we are otherwise permitted to do so under applicable law. For further information on this, see the ‘Your Choices’ section of this Privacy Policy.

Combining Personal Information

We may combine the Personal Information that we collect from you to the extent permitted by applicable law. For example, we may combine various different databases that contain your Personal Information to allow us to provide better support services and more personalised content (such as, marketing and advertisements).

4. To whom do we disclose your information? 

We will not disclose your Personal Information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your information to the following entities:

I. Selected Partners We may share your Personal Information with our carefully selected business partners. These partners may use your Personal Information to provide you with services you request, make predictions about your interests and may provide you with promotional materials, advertisements and other materials.

II. Service Providers We use third party service providers to help us to administer certain activities and services on our behalf, such as sending postal mail and emails, sending text messages (SMS), providing advertisements, analysing usage of our website, tracking effectiveness of our marketing campaigns, allowing users to connect to their social network and providing customer support services. We may share Personal Information about you with such third-party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third-party service providers we use:

a. Email Service Providers – Cloud services from Campaign Monitor are used to assist us in sending emails to you in accordance with your marketing preferences;

b. Analytics Service Providers – analytics providers are used to assist us in understanding the usage of our website, to enable us to improve our website and services. The analytics provider we are currently using is Google Analytics.

IV. Social Network Providers – We may provide your Personal Information, such as your email address, to certain social networking providers (such as Facebook, Instagram, Twitter and LinkedIn) so that they can help us display advertisements about our services on your social network pages. We will only share your Personal Information with social networking providers in accordance with your marketing preferences and any applicable laws.

IV. Third parties when required by law or to protect our website. We will disclose your Personal Information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Website); to operate and maintain the security of our Website (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Lemonstone Events, including enforcing any terms or agreements governing the use of our Website.

V. We prepare and develop anonymous, aggregate or generic data and statistics for various reasons (as indicated in this Privacy Policy). As this data is anonymous (i.e. you cannot be identified from it) we do not consider this information to be Personal Information. As such, we may share it with any third party (such as our partners, advertisers or otherwise).

VI. Other parties in connection with corporate transactions. We may disclose your Personal Information to a third party as part of a reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Lemonstone Events business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

VII. Third party competition providers. We may disclose your Personal Information to third party sponsors of sweepstakes, contests, free prize draws, competitions and similar promotions. These third-party providers will be identified to you prior to when you enter into any competition, sweepstake, prize draw or similar promotion.

VIII. Other parties with your consent or at your direction. We may share Personal Information about you with third parties when you consent to or request such sharing.

IX.  Lemonstone Events social media accounts (referred to above in this Privacy Policy) give you the option and ability to upload and share certain Personal Information such as messages, photos, videos and other content. Any Personal Information that you choose to upload and share on a publicly accessible profile may be viewed and accessed by others. As such, you should always exercise caution when using such Lemonstone Events social media accounts.

6. What do we do to keep your information secure? 

Lemonstone Events has put in place appropriate physical and technical measures to safeguard the Personal Information we collect in connection with our Websites. However, please note that although we take appropriate steps to protect your Personal Information, no website, product, device, online application or transmission of data, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information. All Personal Information you provide to us is stored on our secure servers.

International Transfer of Data

Third party service providers we use (Campaign Monitor) may transfer your Personal Information outside the European Economic Area. We have taken reasonable steps to ensure that these service providers are Privacy Shield registered and provide an adequate level of protection to your Personal Information.

Other security measures

Lemonstone Events keeps Personal Information secure through a number of means, including network firewalls, VIPRE mail security and encrypted data storage.

Using social media and forum features

Certain services include social networking, chat room or forum features. You should ensure that when using these features that you do not submit any personal Information that you do not want to be seen, collected or used by other users.

7. Accessing your Personal Information and other rights you have 

Lemonstone Events will collect, store and process your Personal Information in accordance with your rights under any applicable data protection laws. For further information about your rights, see below:

I. Subject Access – you have the right to request details of the Personal Information which we hold about you and copies of such Personal Information.

II. Right to Withdraw Consent – where you have consented to our processing of your Personal Information, you have the right to withdraw such consent at any time. In the event you wish to withdraw your consent to processing, please contact us using the details provided in section 14.

III. Data Portability – you may, in certain circumstances, request us to port (i.e. transmit) your Personal Information directly to another organisation.

IV. Rectification – we want to ensure that the Personal Information about you that we hold is accurate and up to date. If you think that any information we have about you is incorrect or incomplete, please let us know. To the extent required by applicable laws, we will rectify or update any incorrect or inaccurate Personal Information about you.

V. Erasure (‘right to be forgotten’) – you have the right to have your Personal Information ‘erased’ in certain specified situations.

VI. Restriction of processing – you have the right in certain specified situations to require us to stop processing your Personal Information and to only store such Personal Information.

VII. Object to processing – You have the right to object to specific types of processing of your Personal Information, such as, where we are processing your Personal Information for the purposes of direct marketing.

VIII. Prevent automated decision-taking – in certain circumstances, you have the right not to be subject to decision being taken solely on the basis of automated processing.

Enforcing your rights

If you wish to enforce any of your rights under applicable data protection laws, then please contact us. We will respond to your request without undue delay and by no later than one month from receipt of any such request, unless a longer period is permitted by applicable data protection laws, and we may charge a reasonable fee for dealing with your request which we will notify to you. Please note that we will only charge a fee where we are permitted to do so by applicable data protection laws.

If you are concerned that we have not complied with your legal rights under applicable data protection laws, you may contact the Information Commissioner’s Office (www.ico.gov.uk) which is the data protection regulator in the UK which is where Lemonstone Events is located. Alternatively, if you are based outside the UK, you may contact your local data protection supervisory authority.

8. Data Retention – How long we will store/keep your Personal Information 

We will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted and/or returned to you in accordance with applicable law.

9. Third party links and products on our Websites 

Our website and social media accounts (referred to above in this Privacy Policy) may contain links to other third-party websites that are not operated by Lemonstone Events, and our website may contain applications that you can download from third parties. These linked sites and applications are not under Lemonstone Events’ control and as such, we are not responsible for the privacy practices or the content of any linked websites and online applications. If you choose to use any third-party websites or applications, any Personal Information collected by the third party’s website or application will be controlled by the privacy policy of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Information.

10. Cookies 

What are cookies?

Lemonstone Events, as well as certain other third parties that provide content, advertising, or other functionality on our website, may use cookies and other technologies in certain areas of our website. Cookies are small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings, provide targeted ads, and analyse site operations.

Cookies are small bits of data we store on the device (computer, mobile phone, tablet) that you use to access our website so we can recognise repeat users. Each cookie expires after a certain period of time depending on what we use it for. We use cookies for several reasons.

By using our website, you expressly consent to the use of cookies as described on this page as well as in our Privacy Policy. Please see below for details on each of the types of cookies we use.

Performance monitoring and performance enhancement cookies

Some cookies are used to collect information about how visitors use our websites. We use the information to analyse how users use our websites, detect problems with our websites, and help us improve and refine our services and features. These cookies generally collect information in an anonymous form and allow us to determine information such as the number of visitors to a webpage, how visitors came to the website, and the pages they visited. For example, we use Google Analytics which uses cookies to facilitate usage monitoring. (Example cookie names: __utma, __utmb, __utmc, __utmt, __utmz, ga, gat)

Targeting or advertising cookies

We may use cookies to market our products or services to you on third party websites. For example, if you visit our website, you may then see an advertisement for Lemonstone Events on certain third-party websites you visit in the future. Information about this is described under the paragraph in our Privacy Policy which is entitled “We may disclose the presence of a cookie to advertise our services.”

We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited our websites. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. This process helps us manage and track the effectiveness of our marketing efforts.

We also contract with third-party advertising networks that may collect IP addresses and other information from web beacons on our websites, emails, and on third-party websites. Ad networks follow your online activities over time by collecting website navigational information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services that may be of interest to you. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. (Example cookie names: _msuuid, trgp, trgs, btpdb…) 

More Information

Some cookie names vary depending on the user, so the cookie names listed above are indicative only. Some of these cookies may not be used when you use our site.

If you’d like to remove or disable cookies via your browser, you certainly can. You’ll want to refer to your browser’s configuration documentation to do this since the steps for doing so are usually browser specific. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling cookies ensures a smoother experience when you use our site.

11. Your choices (e.g. marketing related emails or otherwise) 

We may use your Personal Information (such as your contact details (e.g. name, address, email address, telephone number)) to send you marketing-related correspondence by post, email, telephone and/or text message (SMS) related to Lemonstone Events’ services if you agree to this when you provide your Personal Information through our Websites.

When you contact us via our website, or subscribe to our services or newsletters, you may be given the opportunity to opt-in to (or where permitted by applicable law, opt-out of) the receiving of such marketing-related correspondence.

We do not share Personal Information with third parties for the third parties’ marketing purposes.

We may also use your Personal Information to personalise and to target more effectively our marketing communications to ensure, to the extent possible, that any marketing-related correspondence is relevant to you.

To opt out of receiving marketing-related correspondence or newsletters from Lemonstone Events, please click “Unsubscribe” from any marketing or promotional email or text message (SMS) you receive from us.

12. Children’s Personal Information 

I. Who is a child?

Lemonstone Events considers a child to by anyone under the age of 16, or such younger age as may be specified by applicable data protection laws.

Do we collect Personal Information from children?

We do not knowingly collect or try to collect Personal Information from or about children without the consent of a parent or guardian. Where we do collect Personal Information from children, we will always use reasonable efforts to verify that consent has been given or authorised by the child’s parent or guardian.

What do we do when children submit Personal information to us?

If we become aware that Personal Information that has been submitted to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to: delete that Personal Information as soon as possible; or if deletion is not possible, we will ensure that this Personal Information is not used for any purpose, nor disclosed further to any third party.

Parent or guardian queries. If you are a parent or guardian and you have queries regarding Lemonstone Events’ processing of your child’s Personal Information, please contact us using the details provided in the “Further Information” section below.

13. Changes to this Privacy Policy 

It also is important that you check back often for updates to the Privacy Policy, as we may change this Privacy Policy from time to time. The “Date last updated” legend at the bottom of this page states when the policy was last updated and any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. We will provide this notice by email or by posting notice of the changes on the Websites.

14. Contact Us / Further Information 

If you have any questions regarding the collection, processing, or use of your Personal Information or if you wish to correct, block, rectify, object, access, revoke your consent to any applicable aspect of this Privacy Policy or delete any of your Personal Information, please contact us by mail: Lemonstone Events, 1A Goodwyns Green, Alton, Hampshire, UK. GU34 2NS email: info@lemonstone.co.uk; or by telephone: 0 (Monday to Friday, 9am – 5.30pm).